Your order will be sent out on average within 3 – 5 business days of ordering.
- Estimated shipping delivery times: USA 3-5 business days; Canada 5-10 business days.
- International shipping: International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.
- Order never arrived: If your order didn’t end up arriving, be sure to let us know! First, please check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost. If the shipping address was correct, get in touch with us at firstname.lastname@example.org noting your order number. We’ll see what can be done to help.
If you are unsure about the appropriate size, we recommend you order the next size larger.
Return any unworn, unwashed or defective merchandise by mail within 30 days of the order shipment date. Returns will be refunded to the original form of payment.
- Damaged items: The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week’s time!
- Wrong size: If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out. If you’d like a different size, get in touch with us at email@example.com and we’ll let you know what your next steps are.